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Voice of Customer (VoC) Programs
Methods of Deployment:
Anonymous Insights, Inc.
P.O. Box 1548
Dublin, OH 43017
VoC programs provide real-time customer feedback across all networks and touchpoints during the customer journey.
6 Steps to Implementing a VoC program:
Customer Satisfaction Surveys
High levels of customer satisfaction are strong predictors of customer retention, customer loyalty, and product repurchase. Satisfaction surveys provide a cost-effective means of quickly collecting a large amount of customer data in the following areas: product, delivery, staff, service, and price.
Types of surveys available:
Social media is likely an important touchpoint during one or more stages in your customer's journey. Monitoring these networks allows you to delight your customers by quickly responding to questions and resolving issues across networks.
Anonymous Insights offers: