Methods of Deployment:

  • Mail
  • Telephone
  • In person
  • Web

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Anonymous Insights, Inc., BBB Business Review

VoC programs provide real-time customer feedback across all networks and touchpoints during the customer journey.

6 Steps to Implementing a VoC program:

  • Determine which touchpoints your customers are using
  • Gather feedback they are already providing or ask them for their feedback
  • Listen to their answers
  • Collaborate internally to prioritize 
  • Incorporate the Voice of Employee (VoE)
  • Act on them to improve your brand​

Customer Satisfaction Surveys

High levels of customer satisfaction are strong predictors of customer retention, customer loyalty, and product repurchase.​  Satisfaction surveys provide a cost-effective means of quickly collecting a large amount of customer data in the following areas:  product, delivery, staff, service, and price​.​

Types of surveys available:

  •     Post-purchase surveys
  •     ​Employee surveys
  •     Patient surveys
  •     Lost-customer surveys


Social Monitoring

Social media is likely an important touchpoint during one or more stages in your customer's journey.  Monitoring these networks allows you to delight your customers by quickly responding to questions and resolving issues across networks.


Anonymous Insights offers:

  • Custom reports designed to measure social activity and engagement opportunities. 
  • Identify who is talking about your brand
  • ​Identify influencers
  • Determine whether mentions of your brand are positive, negative or neutral.
  • Statistical data on # of mentions, topics, sites, hashtags, and tweets to name a few

Voice of Customer (VoC) Programs

Copyright Anonymous Insights, Inc.. All rights reserved. 

Anonymous Insights, Inc.

P.O. Box 1548

Dublin, OH  43017

Office:  844-WOWFACTOR

​             (844-969-3228)